When you call the hospital and ask to speak with a patient, and we tell you that We’re sorry, but there isn’t anyone here listed by that name, don’t repeat the spelling, or ask Are you sure?, or pause for a really long time and then say, Well, I know he’s there… He’s not here. I just told you that he wasn’t here, yes, I’m sure, and yes, I know how to spell S-m-i-t-h. Just say ‘thanks’ and hang up the phone. It’ll make both of our lives easier.